SATMEDPatient Experience

Overview

Patient feedback and complaint metrics across all clinics.

Total feedback

26

9 completed

Completion rate

35%

Average overall score

4.1

Out of 5

Open complaints

4

4 total

Average score by question
Complaints by category
Feedback and complaint volume

Outreach & response

SMS invitation delivery and how patients move from invitation to a submitted response.

Eligible visits

26

Completed visits invited to give feedback

Invitations sent

11

0 follow-ups

Responses

9

Response rate

35%

Responses per eligible visit

Response funnel
Follow-up requests

3

Patients who asked to be contacted about their feedback

Complaints by status
4OPEN