SATMEDPatient Experience

Engagement

How patients behave once they've opened the feedback form: completion time, suggestions, follow-up requests, and where they stop answering.

Average completion time

59s

From starting to submitting

Median completion time

53s

Suggestion rate

22%

Submissions with a free-text suggestion

Follow-up opt-in rate

33%

Submissions asking to be contacted

Question drop-off
Recorded business events
Question viewed
46
Question answered
44
Feedback started
16
Feedback page opened
16
Initial SMS sent
11
Submission succeeded
9
Form submitted
9
Follow-up declined
6
Complaint selected
4
Complaint submitted
4
Follow-up requested
3
Suggestion provided
2